In the Netherlands, we combat financial crime with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'). As a financial organisation, ICS plays an important role in this crime prevention. This page will tell you what this means for you as a (future) customer.
Under the requirements of the Wwft, financial organisations are obligated to know who their customers are. This information enables us to work together for a safer community. As an issuer of credit cards, this duty also applies to ICS. If we need information, we will contact our Contact Person at your company. It is important that you cooperate if we ask you for information or your identification, so that we can meet the statutory requirements and you can continue using your Card(s).
If you are already a customer
Check your details
If you are the Contact Person for ICS at your company, we will send you a message asking you to check and supplement your company data in My ICS Business. These data include contact and address details and information about your business activities. You can only check and supplement the data if you have activated your My ICS Business Account as the Contact Person.
If your company data are complete and up to date, we will invite the Authorised Signatories for your company to carry out online identification. Your company's Contact Persons will receive a letter or e-mail about this. Online identification can only be done using a smartphone. If you have not received an invitation, you do not need to do anything yet. You will receive the invitation in due course.
We can also ask you for:
- Information about business activities, such as information about activities in non-Western countries or a list of parties you work with
- Other company information, such as your organisational chart and list of shareholders
- An explanation, if a lot of cash withdrawals are made
- Where the money on your Card(s) comes from
Please note that you can only start online identification if you have received an invitation to do so.
If you apply for a credit card from us, you will provide us with information about your company and the relevant people, such as the Contact Person, the people for whom you want to request a card, the Authorised Signatories and the UBOs. We also invite the specified Authorised Signatories for identification through AMP . They will receive an e-mail with a request to make an appointment with AMP for identification. The Authorised Signatory will decide where and when someone from AMP will visit.
We handle your personal data with care. If you want to learn more about this, please read our Privacy Statement. If you have any further questions, please check the FAQs below, take a look at the page about online identification or contact our Service Desk on telephone number +31 (0)20 - 6 600 402. We will gladly assist you on weekdays between 8:00 am and 5:00 pm.
Frequently asked questions
Why does ICS need my details?In the Netherlands, we combat money laundering and terrorism with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'). Like other financial organisations, we are required to know who our customers are. This information ensures that we can work together to create a safer community.
How can I check and supplement my details?
If you are the Contact Person for your organisation, you will receive an e-mail or letter in which we ask you to check and supplement your company data listed under My ICS Business. Sometimes, an organisation has more than one Contact Person. Only one Contact Person needs to check and supplement the information. The aim is to ensure that the company data are up to date and complete. You can only check and supplement the details if you have (also) activated your My ICS Business Account as a Contact Person.
How do I activate My ICS Business?
- Go to icsbusiness.nl.
- Click on 'Activate My ICS Business'.
- Indicate that you want to activate this as a Contact Person.
- Enter your data:
- Company's ICS client number
- Contact Person's surname (without prefixes)
- Date of birth
- Company's IBAN
- Company's postal code
- Company's house number or PO Box
- Tick 'Agree' and click on 'Send'.
- The Contact Person will receive a link at the e-mail address that we have for him/her to create a login name and password and complete the activation process.
When am I the Contact Person?You are automatically the Contact Person for your organisation if you are registered with the ICS as the Authorised Signatory on behalf of the organisation or if the Authorised Signatory has used a form to designate you as the Contact Person.
I have already activated myself as a Cardholder. Why do I need to activate again as the Contact Person?When you log in as a Cardholder you have different permissions than if you log in as a Contact Person. As a Cardholder, you can only amend your personal details as the Cardholder. A Cardholder cannot amend a Contact Person's details, even if they are the same person. To do that, you need to activate and log in as the Contact Person.
Who needs to provide identification?All Authorised Signatories at you company must identify themselves.
How does the appointment for identification through AMP work?If you are a new customer, you will make an appointment for the identification with the AMP. If you have made an appointment, it will take place as follows:
- On the day of the appointment, you will receive an SMS and/or e-mail around 7:30 a.m. which will specify a 2-hour time window during which the AMP employee will visit.
- Once the employee is on his or her way, you will receive another message with the estimated time of arrival. From then, you will also see who the employee is on mijnafspraak.nl and you can track the estimated time of arrival.
- When the AMP employee arrives, you identify yourself with a valid identity document.
- After the appointment, you will receive a message from us to let you know whether the identification has been successful.
What can I use to identify myself?You can identify yourself with a passport, Dutch driving licence or a Dutch identity card.
How do I know that this is not phishing?
You do not need to click on any link in our e-mail. You will navigate to the secure website yourself. We will also address you by name. If you are still unsure whether the message you have received is genuine, you can call our Service Desk on +31 (0)20 - 6 600 402 on weekdays between 8:00 a.m. and 5:00 p.m.
I have applied for a business credit card. When will I receive a request for identification?ICS will assess your application. As soon as it has been approved, we will get in touch with the Authorised Signatories.
What will happen if I do not cooperate with this?
Under the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'), we are required to know who our customers are. If your company fails to cooperate with this check and the identification, we cannot comply with our statutory duty. In which case, we will unfortunately have to freeze your credit card(s).