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Everything you need to know about the Wwft

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In the Netherlands, we fight financial crime with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'). As a financial organisation, ICS plays an important role in this crime prevention. This page will tell you what this means for you as a (future) customer.

We need to know who our customers are

Your security is important to us. We want to prevent our Cards from being used for financial crime. Therefore, it is important that we know and monitor our customers and the companies that are our customers. This requires us to do conduct customer due diligence. We are also obliged to do this under the Prevention of Money Laundering and Terrorist Financing Act (Wwft). By passing on your details on time, you are helping us to ensure a safer society.

Already a customer?

Have you received messages from us asking you to update your company details and verify your identity, but have not done so by the specified date? Then unfortunately Then we will unfortunately have to block your Card(s) and cancel our agreement with you. Within the coming two months, we will still be able to activate your Card(s). Please act as soon as possible, as we would like to keep you as a customer. We do need to receive and examine your data in time, in order to comply with the Wwft. You will not be able to use your Card(s) again until the customer due diligence is complete.

Need help updating your details or verifying your identity?
Please call our Remediation Service Desk on 020 - 6 600 402. We are happy to help you on working days from 9.00 to 17.00. Or just reply to the e-mails you received from us.

New Customer or Authorised Signatory?

Are you a new Customer?
If you apply for a credit card from us, you will provide us with information about your company and the relevant people, such as the Contact Person, the people for whom you want to request a card, the Authorised Signatories and the UBOs. In addition, we invite the specified Authorised Signatories to be identified. They will receive an email with the request to identify themselves online immediately after their application. Online identification can only be done through a smartphone or tablet with camera.

Existing Customer, but new Authorised Signatory?
The new Authorised Signatory will receive an email requesting online identification. Online identification can only be done through a smartphone or tablet with camera.

Online identification

Your data is safe

We handle your personal data with care. If you want to learn more about this, please read our Privacy Statement. If you have any further questions, please check the FAQs below, take a look at the page about online identification or contact our Service Desk on telephone number +31 (0)20 - 6 600 402. We will gladly assist you on weekdays between 8:00 am and 5:00 pm.

Frequently asked questions

Why does ICS need my details?

In the Netherlands, we combat money laundering and terrorism with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'). Like other financial organisations, we are required to know who our customers are. This information ensures that we can work together to create a safer community.

How can I check and supplement my details?

If you are the Contact Person for your organisation, you will receive an e-mail or letter in which we ask you to check and supplement your company data listed under My ICS Business. Sometimes, an organisation has more than one Contact Person. Only one Contact Person needs to check and supplement the information. The aim is to ensure that the company data are up to date and complete. Have you not yet updated your details? Call our Remediation Service Desk on 020 - 6 600 402. We are happy to help you on working days from 9.00 to 17.00.

How do I activate My ICS Business?

  1. Go to icsbusiness.nl.
  2. Click on 'Activate My ICS Business'.
  3. Indicate that you want to activate this as a Contact Person.
  4. Enter your data:
    1. Company's ICS client number
    2. Contact Person's surname (without prefixes)
    3. Date of birth
    4. Company's IBAN
    5. Company's postal code
    6. Company's house number or PO Box
    NOTE: Pay attention to details such as extra spaces and/or punctuation.
  5. Tick 'Agree' and click on 'Send'.
  6. The Contact Person will receive a link at the e-mail address that we have for him/her to create a login name and password and complete the activation process.
If we do not have certain information on record, such as your date of birth, e-mail address and mobile number, you will not be able to activate your My ICS Business Account. In that case, please contact us by calling: +31 (0)20 – 6600 40.

When am I the Contact Person?

You are automatically the Contact Person for your organisation if you are registered with the ICS as the Authorised Signatory on behalf of the organisation or if the Authorised Signatory has used a form to designate you as the Contact Person.

I have already activated myself as a Cardholder. Why do I need to activate again as the Contact Person?

When you log in as a Cardholder you have different permissions than if you log in as a Contact Person. As a Cardholder, you can only amend your personal details as the Cardholder. A Cardholder cannot amend a Contact Person's details, even if they are the same person. To do that, you need to activate and log in as the Contact Person.

Who needs to provide identification?

All Authorised Signatories at you company must identify themselves.

How does the appointment for identification through AMP work?

Have you received an invitation to identify yourself via AMP? Please make an appointment with AMP.  If you have made an appointment, it will take place as follows:

  1. On the day of the appointment, you will receive an SMS and/or e-mail around 7:30 a.m. which will specify a 2-hour time window during which the AMP employee will visit.
  2. Once the employee is on his or her way, you will receive another message with the estimated time of arrival. From then, you will also see who the employee is on mijnafspraak.nl and you can track the estimated time of arrival.
  3. When the AMP employee arrives, you identify yourself with a valid identity document.
  4. After the appointment, you will receive a message from us to let you know whether the identification has been successful.

What can I use to identify myself?

You can verify your identity yourself with:

  • a valid passport (does not need to be a Dutch passport)
  • a valid Dutch driving license
  • a valid European identity card.

How do I know that this is not phishing?

You do not need to click on any link in our e-mail. You will navigate to the secure website yourself. We will also address you by name. If you are still unsure whether the message you have received is genuine, you can call our Service Desk on +31 (0)20 - 6 600 402 on weekdays between 8:00 a.m. and 5:00 p.m.

I have applied for a business credit card. When will I receive a request for identification?

Immediately after sending the application form, the authorised signatories within your company will receive an email from ICS requesting them to verify their identities by taking a photo of their ID.

What will happen if I do not cooperate with this?

Under the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'), we are required to know who our customers are. If your company fails to cooperate with this check and the identification, we cannot comply with our statutory duty. In which case, we will unfortunately have to freeze your credit card(s).

Why have my Cards been blocked?

In the past period, you have received messages from us asking you to update your details or verify your identity. Since you have not (yet) done so, we have had to temporarily block your Card(s) to comply with the legislation. Two months after the Cards have been blocked, if we have not received the necessary information to complete our customer due diligence, we will terminate our contract with you. Until then, you may be able to keep it. Please act as soon as possible, as we would like to keep you as a customer. However, we must receive your data in time and examine it in order to comply with the Wwft. You will not be able to use your Cards again until the customer due diligence is complete.

Need help updating your details or verifying your identity Please call our Remediation Service Desk on 020 - 6 600 402. We are happy to help you on working days from 9.00 to 17.00. Or just reply to the e-mails your received from us.