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Everything you need to know about the Wwft

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In the Netherlands, we fight financial crime with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'). As a financial organisation, ICS plays an important role in this crime prevention. This page will tell you what this means for you as a (future) customer.

We need to know who our customers are

Under the requirements of the Wwft, financial organisations are obligated to know who their customers are. This information reduces the risk of financial crime and enables us to work together for a safer community. As an issuer of credit cards, this duty also applies to ICS. In case we need information, we will contact our Contact Person at your company. It is important that you cooperate if we ask you for information or your identification, so that we can meet the statutory requirements and you can continue using your Card(s).

Already a customer?

Act now - Information and identification
Have you received messages from us asking you to check and supplement your details or to identify yourself? Please respond quickly and avoid having your credit card(s)blocked.

Check and complete your details
If you are the Contact Person for ICS at your company, we will send you a message asking you to check and supplement your company data in My ICS Business. These data include, for example, contact and address details and information about your business activities. You can only check and supplement the data if you have activated your My ICS Business Account as the Contact Person.

If you have already activated your My ICS Business Account, you can log in here.

Identification

Online identification existing Customer
If your company data are complete and up to date, we will invite the Authorised Signatories for your company to carry out online identification. This is done through your company's Contact Persons; your company's Contact Persons will receive a letter or email about this. Authorised Signatories can carry out online identification, after they have received the validation codes from your company's Contact Persons. The Contact Persons can retrieve these validation codes via their My ICS Business-account.

Please note that you can only start online identification via a smartphone or tablet (with camera) AND if you have received an invitation to do so.

If you have not received an invitation, you do not need to do anything yet. You will receive the invitation in due course.

Have you received an invitation to identify yourself via AMP? Make an appointment with AMP.

In addition
We can also ask you for:

  • Information about business activities, such as information about activities in non-Western countries or a list of parties you work with
  • Other company information, such as your organisational chart and list of shareholders
  • An explanation, if a lot of cash withdrawals are made
  • Where the money on your Card(s) comes from
New Customer or Authorised Signatory?

Are you a new Customer?
If you apply for a credit card from us, you will provide us with information about your company and the relevant people, such as the Contact Person, the people for whom you want to request a card, the Authorised Signatories and the UBOs. In addition, we invite the specified Authorised Signatories to be identified. They will receive an email with the request to identify themselves online immediately after their application. Online identification can only be done through a smartphone or tablet with camera.

Existing Customer, but new Authorised Signatory?
The new Authorised Signatory will receive an email requesting online identification. Online identification can only be done through a smartphone or tablet with camera.

Online identification

Your data is safe

We handle your personal data with care. If you want to learn more about this, please read our Privacy Statement. If you have any further questions, please check the FAQs below, take a look at the page about online identification or contact our Service Desk on telephone number +31 (0)20 - 6 600 402. We will gladly assist you on weekdays between 8:00 am and 5:00 pm.

Frequently asked questions

Why does ICS need my details?

In the Netherlands, we combat money laundering and terrorism with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'). Like other financial organisations, we are required to know who our customers are. This information ensures that we can work together to create a safer community.

How can I check and supplement my details?

If you are the Contact Person for your organisation, you will receive an e-mail or letter in which we ask you to check and supplement your company data listed under My ICS Business. Sometimes, an organisation has more than one Contact Person. Only one Contact Person needs to check and supplement the information. The aim is to ensure that the company data are up to date and complete. You can only check and supplement the details if you have (also) activated your My ICS Business Account as a Contact Person.

How do I activate My ICS Business?

  1. Go to icsbusiness.nl.
  2. Click on 'Activate My ICS Business'.
  3. Indicate that you want to activate this as a Contact Person.
  4. Enter your data:
    1. Company's ICS client number
    2. Contact Person's surname (without prefixes)
    3. Date of birth
    4. Company's IBAN
    5. Company's postal code
    6. Company's house number or PO Box
    NOTE: Pay attention to details such as extra spaces and/or punctuation.
  5. Tick 'Agree' and click on 'Send'.
  6. The Contact Person will receive a link at the e-mail address that we have for him/her to create a login name and password and complete the activation process.
If we do not have certain information on record, such as your date of birth, e-mail address and mobile number, you will not be able to activate your My ICS Business Account. In that case, please contact us by calling: +31 (0)20 – 6600 40.

When am I the Contact Person?

You are automatically the Contact Person for your organisation if you are registered with the ICS as the Authorised Signatory on behalf of the organisation or if the Authorised Signatory has used a form to designate you as the Contact Person.

I have already activated myself as a Cardholder. Why do I need to activate again as the Contact Person?

When you log in as a Cardholder you have different permissions than if you log in as a Contact Person. As a Cardholder, you can only amend your personal details as the Cardholder. A Cardholder cannot amend a Contact Person's details, even if they are the same person. To do that, you need to activate and log in as the Contact Person.

Who needs to provide identification?

All Authorised Signatories at you company must identify themselves.

How does the appointment for identification through AMP work?

Have you received an invitation to identify yourself via AMP? Please make an appointment with AMP.  If you have made an appointment, it will take place as follows:

  1. On the day of the appointment, you will receive an SMS and/or e-mail around 7:30 a.m. which will specify a 2-hour time window during which the AMP employee will visit.
  2. Once the employee is on his or her way, you will receive another message with the estimated time of arrival. From then, you will also see who the employee is on mijnafspraak.nl and you can track the estimated time of arrival.
  3. When the AMP employee arrives, you identify yourself with a valid identity document.
  4. After the appointment, you will receive a message from us to let you know whether the identification has been successful.

What can I use to identify myself?

As an existing customer, you can identify yourself with:

  • a valid passport (does not need to be a Dutch passport)
  • a valid Dutch driving license
  • a valid European identity card.

As a new customer or new authorised signatory, you can identify yourself with:

  • a valid passport (does not need to be a Dutch passport)
  • a valid Dutch driving license
  • a valid Dutch identity card.

How do I know that this is not phishing?

You do not need to click on any link in our e-mail. You will navigate to the secure website yourself. We will also address you by name. If you are still unsure whether the message you have received is genuine, you can call our Service Desk on +31 (0)20 - 6 600 402 on weekdays between 8:00 a.m. and 5:00 p.m.

I have applied for a business credit card. When will I receive a request for identification?

ICS will assess your application. As soon as it has been approved, we will get in touch with the Authorised Signatories.

What will happen if I do not cooperate with this?

Under the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'), we are required to know who our customers are. If your company fails to cooperate with this check and the identification, we cannot comply with our statutory duty. In which case, we will unfortunately have to freeze your credit card(s).