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Online identification for new business customers

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Why do Authorised Signatories need to identify themselves?

Your security is important to us. We do everything we can to prevent our Cards from being used for financial crime. That is why we want to know and confirm our customers' identity carefully. We are also obliged to do this under the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'). That way, you help us make society safer.

This is how online identification works
  1. Go to www.icscards.nl/online-identification/identify on your mobile phone or tablet. Identification is not possible on your laptop or computer, or on a mobile phone or tablet without a camera. Please note that it is in Dutch. Consult this English manual for assistance.
  2. Enter the reference number you have received by email followed by your date of birth. Please note that this reference number is valid for 4 days.
  3. Take a photo of your ID.
  4. Follow the instructions.
  5. Identification completed.
What do you need?
  1. Your mobile phone or tablet with camera (identification is not possible on your laptop or computer)
  2. Your personal reference number from the email you received.
  3. A valid ID: a passport (does not need to be a Dutch passport), Dutch driving license or European identity card.
Start online identification

Are you already an ICS business customer and have you received an invitation for identification from us? Please call our Remediation Service Desk on 020 - 6 600 402. We are happy to help you on working days from 9.00 to 17.00.

Your data is secure
Your data is sent to us encrypted. At the bottom of this page you can read about the measures you can take yourself in order to keep your data secure. Always ensure that your smartphone or tablet is running with the latest updates. You can also find general information about how we handle your personal data in our Privacy Statement.
Need assistance?

Call our Service Desk on 020 - 6 600 402. We will gladly assist you on working days between 8:00 am and 5:00 pm. Would you like to know more about the Anti-Money Laundering and Anti-Terrorist Financing Act and what we are doing together with you to ensure a safer society? See Wwft - ICS Business

Tips and frequently asked questions

Who are the Authorised Signatories?

You can find a list of the Authorised Signatories in My ICS Business. You can also find the personal validation code for each Authorised Signatory there. Please note: log in as Contact Person.

Why do I need to identify myself?

The Money Laundering and Terrorist Financing Prevention Act (Wwft) obliges us to know and verify the identity of all our customers. This helps us to 'surface' those who do not use the financial system in the way intended for this purpose. In this way we fight crime and together we ensure a safer society.

Therefore, we ask you to identify yourself when you become a customer with us.

Read more about the Money Laundering and Terrorist Financing (Prevention) Act (Wwft).

Why must you use your smartphone or tablet?

Online identification is designed in such a way that you can only do it through your smartphone or tablet with camera. The reason for this is that it allows you to take better photos than is possible with most computers and laptops. Make sure not to take a photo of a copy, but take a photo of the original ID.

What do we use the photo of your identity document for?

We use the photo of your identity document for identification and to check your details. We then store your identity document. We handle the photos that you take for the online identification and the other data that you share with us with care. You can read more about this in our Privacy Statement.

Good to know: the photo that you take of the identity document during the online identification is given a watermark so that the document can only be used for your online identification with ICS. The watermark looks like this:

Can I hide my Citizen Service Number (BSN)?

Under the Wwft you are not required to share your Citizen Service Number (Burgerservicenummer/BSN) with us. You can hide your BSN during the online identification if you want to. In that case, use your driving license as the identity document for online identification and stick a thin strip of paper or something similar over the BSN. Make sure that the rest of the identity document is clearly visible. 
If you use a passport or identity card, you cannot hide the BSN during the online identification. This is because the BSN is part of a longer code on these identity documents that we need in order to be able to check that the identity document is authentic. This is not the case with a driving license, and the authenticity check can be done with a hidden BSN.

However, we would highlight a number of reasons for leaving your BSN visible during the online identification:
  • The General State Taxes Act (Algemene wet inzake rijksbelastingen) requires us to share information about balance, loans and interest received and paid relating to the Main Cardholders with the Tax & Customs Administration. We are required to use the BSN during this process.
  • The BSN is required for De Nederlandsche Bank's deposit guarantee system.  
  • • As a bank, ICS is obliged to store a copy of your full identity document. You can find more information about this on the Rijksoverheid (Dutch Government) website . If you hide your BSN during the online identification and we do not yet have a full copy of your identity document, we may ask you for this at a later time.

You can find more information about using the BSN carefully at www.autoriteitpersoonsgegevens.nl .

Why has my online identification failed?

There are various possible reasons for this. The following causes are the most common:

  • The quality of the photo you took of your proof of identity was not good enough.
  • Your proof of identity has expired.
  • You took a photo of your proof of identity displayed on a screen.
  • You placed your proof of identity on your smartphone's or tablet's case while you took the photo. This makes our system think that you took a photo of a screen.
  • You took a photo of a copy of your proof of identity.
  • You did not use valid proof of identity.
    Valid proof of identity means a Dutch driving license, a European identity card or passport.

About security

How do I know that this is not fraud or 'phishing'?

You can identify fake e-mails as follows:

  • The e-mail is usually not personalised: it opens with 'dear customer', or 'dear Sir/Madam'
  • The e-mail asks you to act quickly
  • If you do not respond to the e-mail immediately, your credit card will be blocked
  • The e-mail also contains a link that takes you to a fake website
  • Your mail provider or spam filter will usually already indicate that the e-mail is spam

What can I do to secure my data?

In order to make using the Internet safer, you can do the following yourself:

  • Make sure that your device has the most recent version of the OS (operating system), the browser and other software. You can do this by getting the latest updates in the App Store or GooglePlay Store. You can also install the latest software update using your phone's settings. 
  • Do not use any unknown (secure or open) Wi-Fi networks. 
  • Preferably use your phone's mobile data connection rather than Wi-Fi. 
  • Only download apps from the official app store for your device.

Also take a look at these tips from Consumentenbond (Dutch Consumers Association).

How long will you store my identification?

We will store the photo of your identity document in our systems for as long as you are a customer with us. After that, we will store the photos for another 7 years. That is because we - like other companies - are required to retain our records for 7 years. You can find more information about how we handle your data in our privacy statement.

 

About online identification

What identity document can I use to identify myself with?

You can identify yourself with the following identity documents:

  • A valid Dutch driving license
  • A valid European identity card
  • A valid passport (does not need to be a Dutch passport)

For all identity documents it is important that they must be valid on the day of identification. They do not need to be valid beyond that date.

How is the photo taken?

  • Use the camera on the back of your smartphone or tablet.
  • Point the camera at your identity document and make sure that it falls within the frame.
  • As soon as the identity document falls within the frame, the photo will be taken automatically.
  • If you are identifying yourself with a European identity card or your Dutch driving license, take a photo of the front and back.
  • If you are identifying yourself with your passport, take a photo of the page that includes your photo.
  • Make sure that you are taking a photo of an original identity document. A photo of a copy of the identity document will not be approved. 

 

Tips for taking a good photo

  • Place your ID on a dark surface. This prevents mirroring.
  • Hold your mobile phone or tablet's camera steady for a sharp photo.
  • Do you identify yourself with a driving license or identity card? Don't forget to take a photo from the back.
  • Please make sure your ID is clearly visible and your hand does not cover part of it.

Which operating system must my smartphone or tablet have?

The online identification works with the following operating systems and browsers:

  • Safari/iOS 12.5.5+
  • Chrome 67.0+
  • Android 4.1+
  • Samsung Internet Browser 7.2 - 8.2 / 9.2+
  • Firefox 63+
  • Internet Explorer Edge16+

 

What if the identification process fails?

Delete your browser history and try again.