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Online identification for business customers

To ensure that you can continue using your company card(s), it is important that you identify yourself as an Authorised Signatory online. If you have received an e-mail about this from us, or from our Contact Person within your organisation, you can start the online identification. You can find the explanation that you need below.

Why do Authorised Signatories need to identify themselves?

Your security is important to us. We do everything we can to prevent our Cards from being used for financial crime. That is why we want to know and confirm our customers' identity carefully. We are also obliged to do this under the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft') . The identification requirements have also become stricter in recent years. That is why we ask Authorised Signatories to identify themselves (again). That way, you help us make society safer.

What do you need?

You need the following for the online identification:

  • Your personal validation code
    You can get this from our Contact Person within your company. If you are the Contact Person, you can find the personal validation code in My ICS Business if you log in as a Contact Person.
  • A valid identity document
    A passport, Dutch driving licence or a European identity card.
  • A smartphone
    The identification process does not work on a laptop or PC.

How does it work?

Use your smartphone to visit icscards.nl/business/idv and log in with your validation code and date of birth. Follow the instructions on the screen. Photos will be taken of your identity card and yourself. At the end we will ask you to check your details and click on send.

Start online identification

> Private customer? Go to online identification for private customers
Please note that you can only start online identification if you have received an invitation to do so.

  1. Use your smartphone to go to icscards.nl/business/idv
    You can opt for the English version of the tool at the bottom of the page that opens.
  2. Log in using your smartphone
    Enter your validation code and date of birth. Follow the steps.
  3. Follow the instructions: a photo will be taken of your identity document
    Hold your valid Dutch driving licence, European identity card or passport in front of the camera.
  4. Follow the instructions: a photo will be taken of you
    Look into your smartphone or tablet's camera. A photo of you will automatically be taken.
  5. Your identification will be sent

 

Your data is secure
For example, a watermark is placed on the photos that you take before they are sent to us. You cannot see this watermark yourself - it is added 'behind the scenes'. At the bottom of this page you can read about the measures you can take yourself in order to keep your data secure. Always ensure that your smartphone or tablet is running with the latest updates. You can also find general information about how we handle your personal data in our Privacy Statement.
Need assistance?

Call our Service Desk on 020 - 6 600 402. We will gladly assist you on weekdays between 8:00 am and 5:00 pm. Or find out more about the Anti-Money Laundering and Anti-Terrorist Financing Act and what we are doing together with you to ensure a safer society.

Tips and frequently asked questions

Example of e-mail text

If you are the Contact Person you will have received an e-mail from us in which we ask you to ensure that Authorised Signatories identify themselves.

In order to help you with this, we have drawn up an e-mail text that you can send to Authorised Signatories.

> View e-mail text (pdf)

 

Who are the Authorised Signatories?

You can find a list of the Authorised Signatories in My ICS Business. You can also find the personal validation code for each Authorised Signatory there. Please note: log in as Contact Person.

Why must you use your smartphone?

Online identification is designed in such a way that you can only do it through your smartphone. The reason for this is that it allows you to take better photos than is possible with most computers and laptops. We need a photo of you to verify that you are actually the person who is identifying him/herself online. We ask you to smile when taking the photo so that we know that the photo was taken 'live'.

What do we use the photo of your identity document for?

We use the photo of your identity document for identification and to check your details. We then store your identity document. We handle the photos that you take for the online identification and the other data that you share with us with care. You can read more about this in our Privacy Statement.

Good to know: the photo that you take of the identity document during the online identification is given a watermark so that the document can only be used for your online identification with ICS. The watermark looks like this:

Can I hide my Citizen Service Number (BSN)?

Under the Wwft you are not required to share your Citizen Service Number (Burgerservicenummer/BSN) with us. You can hide your BSN during the online identification if you want to. In that case, use your driving licence as the identity document for online identification and stick a thin strip of paper or something similar over the BSN. Make sure that the rest of the identity document is clearly visible. 
If you use a passport or identity card, you cannot hide the BSN during the online identification. This is because the BSN is part of a longer code on these identity documents that we need in order to be able to check that the identity document is authentic. This is not the case with a driving licence, and the authenticity check can be done with a hidden BSN.

However, we would highlight a number of reasons for leaving your BSN visible during the online identification:
  • The General State Taxes Act (Algemene wet inzake rijksbelastingen) requires us to share information about balance, loans and interest received and paid relating to the Main Cardholders with the Tax & Customs Administration. We are required to use the BSN during this process.
  • The BSN is required for De Nederlandsche Bank's deposit guarantee system.  
  • • As a bank, ICS is obliged to store a copy of your full identity document. You can find more information about this on the Rijksoverheid (Dutch Government) website . If you hide your BSN during the online identification and we do not yet have a full copy of your identity document, we may ask you for this at a later time.

You can find more information about using the BSN carefully at www.autoriteitpersoonsgegevens.nl .

Why has my online identification failed?

There are various possible reasons for this. The following causes are the most common:

  • The quality of the photo you took of your proof of identity was not good enough.
  • Your proof of identity has expired.
  • You took a photo of your proof of identity displayed on a screen.
  • You placed your proof of identity on your smartphone's or tablet's case while you took the photo. This makes our system think that you took a photo of a screen.
  • You took a photo of a copy of your proof of identity.
  • You did not use valid proof of identity.
    Valid proof of identity means a Dutch driving licence or passport. A European ID card that meets the ICAO standard also counts as valid proof of identity.
  • The quality of the photo you took of yourself was not good enough.

About security

How do I know that this is not fraud or 'phishing'?

You can identify fake e-mails as follows:

  • The e-mail is usually not personalised: it opens with 'dear customer', or 'dear Sir/Madam'
  • The e-mail asks you to act quickly
  • If you do not respond to the e-mail immediately, your credit card will be blocked
  • The e-mail also contains a link that takes you to a fake website
  • Your mail provider or spam filter will usually already indicate that the e-mail is spam

What can I do to secure my data?

In order to make using the Internet safer, you can do the following yourself:

  • Make sure that your device has the most recent version of the OS (operating system), the browser and other software. You can do this by getting the latest updates in the App Store or GooglePlay Store. You can also install the latest software update using your phone's settings. 
  • Do not use any unknown (secure or open) Wi-Fi networks. 
  • Preferably use your phone's mobile data connection rather than Wi-Fi. 
  • Only download apps from the official app store for your device.

Also take a look at these tips from Consumentenbond (Dutch Consumers Association).

How long will you store my identification?

We will store the photo of you and the photo of your identity document in our systems for as long as you are a customer with us. After that, we will store the photos for another 7 years. That is because we - like other companies - are required to retain our records for 7 years. You can find more information about how we handle your data in our privacy statement.

 

About online identification

What identity document can I use to identify myself with?

You can identify yourself with the following identity documents:

  • valid Dutch driving licence
  • valid European identity card
  • valid passport (does not need to be a Dutch passport)

For all identity documents it is important that they must be valid on the day of identification. They do not need to be valid beyond that date.

How is the photo taken?

Identity document:

  • Use the camera on the back of your smartphone or tablet.
  • Point the camera at your identity document and make sure that it falls within the frame.
  • As soon as the identity document falls within the frame, the photo will be taken automatically. A red frame means that it is not possible to take a good photo. You should follow the instructions on the screen until you see the green frame. A green frame means that the photo has been taken.
  • If you are identifying yourself with a European identity card or your Dutch driving licence, take a photo of the front and back.
  • If you are identifying yourself with your passport, take a photo of the page that includes your photo.
  • Make sure that you are taking a photo of an original identity document. A photo of a copy of the identity document will not be approved. 

Photo of you:

  • Use the camera on the front of your smartphone or tablet.
  • Point the camera at your face, and make sure that your face is within the frame.
  • As soon as your face is within the frame and you smile, the photo will be taken automatically. We compare this photo with the passport photo on your identity document.
  • A photo of a photo will not be accepted. 

Why do I need to take a photo of myself? After all, there is already a photo on the identity document.

  • With the photo of yourself we can check that you really are the person who appears on the identity document.
  • We ask you to smile when taking the photo. This is to ensure that we know that the photo was taken 'live' and we therefore know that it really is you. If we did not ask you to smile, you could take a photo of a photo.

Tips for taking a good photo

  • Take the photo from directly above your identity document.
  • Provide a neutral and preferably dark background.
  • Pay attention to incoming light to avoid showing reflections in the photo.
  • Make sure that your identity document is clearly visible and your hand does not obscure part of it.

Why do I need to smile when taking a photo of myself?

  • We ask you to smile when taking the photo. This is to ensure that we know that the photo was taken 'live' and we therefore know that it really is you. If we would not ask you to smile, you could take a photo of a photo.
  • With the photo of yourself we can check that you really are the person who appears on the identity document.

Which operating system must my smartphone or tablet have?

The online identification works with the following operating systems and browsers:

  • Safari/iOS *11.2+
  • Chrome voor Android 67.0+
  • Samsung Internet Browser 7.2 - 8.2 / 9.2+
  • Firefox voor Android 63+

If you do not have a smartphone or you have a different operating system, you may be able to borrow a phone from a family member, friend or colleague.

If you are unable to do so, please call our Identification Desk on 020 - 6 600 402.

 

What if the identification process fails?

Delete your browser history and try again. You can also use the chat function during the online identification, or call our Identification Desk on 020 - 6 600 402.